WILLMAX TELECOM

The VideoiPBX can include any/all of the following features

• Option 1
   Up to 15 VoIP phones and high speed Internet access
• Option 2
   Integrate with an existing PBX and still add VoIP and broadband Internet access
• Option 3
   See how Tristar offers low cost long distance using Lowest Cost Routing
• Option 4
   Learn how all the PBX equipment can be host at Tristar’s data center instead of at your office.
• Option 5
   See what our Call Center configuration looks like

What follows is a list of features available with our Video PBX product:

Video PBX Key Features

Cisco 7940	PolyCom IP501

PolyCom Receptionist Console

Automatic Call Distribution (ACD): When a call is transferred from either the Auto Attendant or from the receptionist, it can be transferred to a group of people, rather than an individual extension. These groups would be defined (ex. "1" for sales, or "2" for Customer Service, and there may be 15 different sales people, which are qualified to take this call. The system, will then have either all of the extensions in that group ring simultaneously, or will find the first available. Additional intelligence can be added to base the call distribution on the level of skill of the agent, or weather they are logged in. Also, the phone extension, does not have to be on site, but can be located anywhere in the world using either VOIP or traditional phone lines.
Auto-Attendants: This is an automated virtual attendant, which answers your incoming calls. (Ex. Thank you for calling ABC Company, if you know your parties extension, you may dial it any time. For sales press "1", for service press "2". The Auto Attendant feature can be left on permanently or turned on and off at any time. Examples of intermittent operation could be to respond when the receptionist is on lunch break, automatically based on time of day, or if no one answers the phone after a pre-defined number of rings.
Barge into a call: Supervisors, managers, and trainers can be given authority to monitor or join in calls of employees or agents. This is a great feature for monitoring for quality assurance.
Call Monitoring: Supervisors, managers, and trainers can be given authority to monitor calls of employees or agents.
Call Detail Reports All aspects of every call are reordered for review. You can search for any number dialed out, any number dialed in, all calls by date or time, and all calls by PIN or extension, by time, or almost any other call criteria.
Call Forwarding: If you are away from your desk, the incoming calls can be forward to another employee, your cell phone, your home number, or any other number of your choice. This forwarding can be set up as individual events or on a permanent basis.
Directory of Names Have your phone directly loaded into an xml format, and be accessible at your phone. Scroll through your directory, until you find the name and just press dial, and the system will make the call.
Call Park Rather than put a call on hold or transfers a call to an extension the call can be parked. This is similar to "Hold", however you or any person the call is for can retrieve the call by picking up any phone registered to the system and by typing in the park code, and you will be connected to the call.
Record all calls, or record calls on demand. Calls are stored as a digital file, and can be saved permanently, or linked to a file. They can be reviewed at any time, just by clicking on a web GUI.
Caller ID: System can provide both "Calling Name" and "Calling Number“, if available and not blocked.
Conference Calling: The VideoiPBX provides the capability to allow one person to call multiple parties simultaneously to the extent provided by their telephone.
Conference Room This feature is a meet me conference room, where many callers can dial into a number, or be transferred to that number, and will be able to talk to all connected parties. This is no different than any commercial conference calling company, except there is no additional charge.
CRM Integration: The VideoiPBX is capable of integrating with any TAPI capable CRM.
Database Integration: As calls come in, based on the caller ID, or account number entered by caller, a pop up screen with all the clients information can be on the screen.
DID Assignment: The system can be configured to provide each employee his or her own "Direct Inward Dialed" (DID) telephone number. You do not have to bog down a receptionist, or make the caller go through an IVR menu to get you, just simply dial your DID number, and the call goes right to your desk. If you are not available, it can go directly to voice mail, and the caller can press "0" for the operator.
Free dialing between other offices Transfer calls over the Internet to another corporate location or phone using four digit extensions, all at no charge.
IVR Interactive Voice Response. Interactive Voice Response allows an incoming user with a touch-tone telephone to interact with a database to acquire information from or enter data into the database. IVR technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system is programmed to allow.
Music-on-Hold: When you place a caller on hold, park, transferring a call, or while you are setting up a conference call, the caller will here either streaming music, or a pre recorded message about your company if you like.
Outlook Integration: Dial Numbers just by clicking outlook. Have outlook screens pop up with client information, just based on the caller id information.
Paging / Intercom: Intercom individual extensions, or do a group page.
T-1 or analogue Lines: Connect either T-1 or analogue lines to the system.
Telecommuting: Have employees work from anywhere in the world. Employees can take their phone home with them and plug into any high-speed public Internet connection. If a call comes into the main office and the call is transferred to their extension, the call will go through the Internet and ring their phone wherever they are in the world.
Unified Messaging: Speech to text and text to speech conversion.
Video Conferencing: You cannot only make voice calls, but you can make video calls as well. This is done either through a soft videophone on your PC or by placing a call with a video capable phone. You can do multiparty conferencing; leave video mail, and much more. Why travel when you can accomplish so much with a simple video call.
Voicemail to Email: Receive voice mails as both in your dial in voice mail box, and also have it sent to you as an email with the name and number caller id as the body of the email with a wav file as an attachment. You can save all voice mails permanently, file them under client folders, or forward them to others.
VoIP Voice over the Internet. Send and receive calls to any IP-phone in world for free using the public Internet. As long as the bandwidth is good, the quality is excellent.
Web GUI Interface: Control incoming calls and your PBX functionally through a simple and powerful web interface.