| The
Avaya Unified Messenger® application extends the
functionality of your existing e-mail messaging system by
providing one mailbox for your voice mail, e-mail, and fax
messages.
The Unified Messenger application
provides a single interface to your voice, e-mail and fax
messages. You can retrieve, respond to, and manage all of
your communications from a touch-tone telephone, multimedia
PC, or Internet connection. You have the power of voice mail
at your desktop via Microsoft Outlook and the Avaya™ Voice
Form, which allow you to play your voice messages on your PC
or through any telephone, and reply with a voice message or
with e-mail.
With the Unified Messenger
application, it is easy to send and retrieve messages when
you are away from your office. Enhanced notification
functionality helps ensure that you can respond quickly to
any type of incoming communication - whether you are onsite
or remote - enabling you to collaborate with colleagues or
serve customers promptly and efficiently. You have the
flexibility to reply to a message, regardless of the form in
which it was originally created, without having to switch to
a different inbox or application. You can retrieve and
manage voice messages with e-mail, or e-mail messages by
phone. From your phone, e-mail messages can be listened to
using text-to-speech conversion, and e-mail messages and
attachments can be converted to faxes for printing on a fax
machine. The Unified Messenger application makes it easy to
stay in touch from any location.
The Unified Messenger application
connects to most major PBXs and IP PBXs, enabling a full
range of dynamic call and messaging options. The system uses
an intelligent approach for routing phone calls, voice
messages, e-mail messages, and faxes by employing categories
that you define: by type, priority, time, and date.
With its scalable and open system
architecture, the Unified Messenger application is a secure
investment. By adding servers as needed, this modular design
can grow with your organization to support thousands of
users, enterprise-wide. There is no need to upgrade your
entire system to gain capacity or capabilities. Leveraging
your existing Microsoft Exchange infrastructure eliminates
the need to retain and manage separate voice and e-mail
systems, greatly reducing total cost of ownership. The
Unified Messenger application provides a single mailbox for
each user, which allows for a simple, single point of
administration. It delivers a host of features and benefits
while making the system easy for the administrator to manage
and operate. It reduces costs by using centralized
management tools that combine the administrative interface
for voice and e-mail. As employees move, or as needs change,
updates to the directory are automatically replicated to all
systems, so changes need to be made only once for voice and
e-mail.
|
